Frequently Asked Questions
Have a question that we haven’t answered below?
How do I become a customer?
Simply fill out the form here, and we will be in touch with you to finalize your enrollment.
How do I submit a service request?
You can submit a service request by phone, email, or the REACH app.
How long will I wait?
The majority of our services have a call-to-roll time of 3 hours or less. However, times vary based on the complexity of the repair and location of the unit.
Can I submit requests through REACH?
Yes. You can search for RapidLink Repairs in REACH and submit a request to us.
How do I get access to REACH?
Click here to learn how to access REACH.
How do I get updates about my repair request?
Our 24/7 live support team will provide updates via email following request submission and provide an ETA along with any updates if there happen to be delays. You can also reach out to our dispatch coordinators at any time via email or phone for an update.
Do you charge extra based on mileage?
We do not charge extra based on mileage from a metro area. We have standard daytime and after-hours rates per region no matter the distance from a metro area.
How much do services cost?
We pride ourselves on providing transparent pricing. However, as we offer a variety of services including tire repair and replacement, mechanical and technical repairs, and towing on different equipment types, cost varies based on the type of service being requested. To inquire about our pricing model, please contact sales.
What repair services do you provide?
Our repair services include:
- Tire Replacement
- Brakes
- DOT/MOT Bumper
- Electrical
- FMCSA/BIT
- Frame
- Landing Gear
- Lights
- Mudflap
- Suspension
- Tandem/Tridem
- Twist Lock/Push Pin
- Wheel End